We would like to apologize for the inconvenience that our product arrived damaged or defective.
We carefully wrap all package to hope shipments arrive safely. Sometimes the post office seems to let the gorillas in to jump up and down on the package.
We understand how frustrating when you receive it.
Please email us at firstname.lastname@example.org with the below information:
- Order Number:
- Photo/Video (Please insert attachment)
Upon receipt of the photo(s), we will send a replacement package for the damaged item as soon as possible.
Please kindly note your request will be process 5-10 business days. We will send you a new tracking number once the order fulfilled.