Please note that the delivery time depends on your local post service and there's no guarantee that the parcel will arrive within the defined time. Transit times vary based on the delivery location, customs inspection and other factors.
Thank you for your patience and understanding.
Please don't worry, we will make sure you will get the package.
How can I track my order?
Please refer to this article for tracking your order.
Why my package status remains unchanged for long?
If the status shows 'The item has left Hong Kong to its destination', your parcel is still on the way. Please be patient as sometimes the status remains the same for a while until it has arrived your destination.
What if the package didn't arrive after 45 business days?
Please submit a request to us and we will help to file an investigation to our logistics and trace for the package. Please take note that investigation may take up to 90 days. If the package clarified as missing, we would arrange a reshipment. Alternatively, you may request a full refund.
What if I am not in when the delivery reaches me?
We kindly suggest you attend to your local postal and make an inquiry. If the package was delivered unsuccessfully, the package would usually be kept at your local postal for a given period before returning to us.