I haven't received the package

Please note that the delivery time depends on your local post service and there's no guarantee that the parcel will arrive within the defined time. Transit times vary based on the delivery location, customs inspection, and other factors.

Thank you for your patience and understanding.

Please don't worry, we will make sure you will get the package.

How can I track my order?

Here is the link. 

Why does my package status remain unchanged for long?

If the status shows 'The item has left Hong Kong to its destination' or ‘Item departed from sorting hub’, your parcel is still on the way. Please be patient as sometimes the status remains the same for a while until it has arrived at your destination.

What if the package didn't arrive after 45 business days?

If you have not received your order, there are several troubleshooting options you can take. Firstly, we advise you to contact the shipping company you selected when placing your order with your tracking number. They will be able to provide more specific details about where or who they delivered the package to.

If you require further assistance with shipping issues, please email us at [e-mail] and we will help to file an investigation to our logistics and trace for the package. Please take note that the investigation may take up to 90 days. If the package clarified as missing, we would arrange reshipment. Alternatively, you may request a full refund.

What if I am not available during the delivery?

Please contact your local postal and make an inquiry. If the package was delivered unsuccessfully, the package would usually be kept at your local post office for a given period before returning to us.

Tracking information shows shipment has been delivered, but I haven’t received my product

We advise you to contact the shipping company you selected when placing your order with your tracking number. 

They will be able to provide more specific details about where or who they delivered the package to.

If you require further assistance with shipping issues, please email us at [e-mail].