Covid-19 Shipping Updates

Health Is Our 1st Priority

We are closely monitoring the situation of the Coronavirus outbreak and taking all the necessary precautions to protect the health and safety of our staff and community.

According to the research of The Journal of Hospital Infection, the Coronavirus only be able to persist on a dead surface for 9 days. To ensure our books are free of germs, our shipping staff wears disposable gloves and facemask; disinfect every single book when packing your parcels to cut the risk of transmission of the virus.

We assure you that we are following the public health and local government guidelines for our customer and staff safety with a commitment to a healthy hygienic environment. Our office has limited operating hours. We clean and disinfect the high-touch working area regularly; social distancing from work, and monitoring the environment of the warehouse.

We are also working closely with our global shipping partners to ensure the safest measures and continued level of service. Any changes to drop-off or pick-up will be communicated with you directly. Our team remains at your service!

We hope all of you stay safe and keep reading & sketching!
We believe we can get through this tough time together.

Shipping Updates

Due to the COVID-19 outbreak, our global shipping partners have various changes according to the relevant provision of each government. We will regularly keep you updated with the latest logistics information here.

 

For customers who have placed the order from Fashionary, our staff might contact you if there are any changes or temporary service adjustments. We might possibly rearrange you for a new shipping partner if necessary. Please be reminded to check your email box during this period of time.

 

At this critical moment, we will try our best to arrange the most efficient shipping courier for you. We are very sorry for any inconvenience.

 

 

Before purchasing your favorite items...

Please provides us a valid address that you can assure to receive the package since some countries have already embargoed due to the COVID-19 outbreak. The logistic service is various according to new developments on local regulations, remember to keep updated to the latest arrangement on your local shipping companies. Orders made on or after 31st March 2020 will be charging for an additional fee if making any changes for the shipping address. 

For customers who would like to cancel the orders, the shipping fee will not be able to return and we will need to charge you for an additional service fee.

During the period of time, compensate will not be able to make for any delay causing by the COVID-19. 

 

Discounted express shipping is available, meanwhile, we are sorry to tell you that Fashionary is not able to provide free shipping service for orders over US$70 in some countries at the moment due to service adjustment.

 

 

Countries with no standard shipping (only express shipping is provided)

United States, United Kingdom, Australia, Austria, Canada, France, New Zealand, Netherlands, Germany, the Philippines, Japan, Spain, South Korea

Afghanistan, Albania, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belgium, Benin, Bermuda, Bolivia, Brazil, Bulgaria, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Egypt, Estonia, Faröe Islands, Fiji, Finland, French Guiana, French Polynesia, Ghana, Gibraltar, Greece, Greenland, Guernsey, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Hungary, Indonesia, Ireland, Israel, Jamaica, Jordan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Mainland China, Malaysia, Maldives, Malta, Mexico, Moldova, Monaco, Montenegro, Nepal, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, St. Christopher (St. Kitts) & Nevis, St. Luca, Suriname, Sweden, Switzerland, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad & Tobago, Turkey, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vietnam

Countries with suspended shipping services:

Algeria, Angola, Botswana, Burundi, Cape Verde, Chad, Cocos (Keeling) Islands, Comoros, Côte d’Ivoire, Djibouti, Ecuador, Eritrea, Gambia, Gibraltar, Guam, Guinea-Bissau, Hawaii, India, Iran, Iraq, Italy, Kiribati, Lesotho, Liberia, Libya, Madagascar, Mali, Marshall Islands, Mauritius, Mongolia, Morocco, Myanmar (Burma), Namibia, Nauru, Netherlands Antilles, New Caledonia, Norfolk Island, North Macedonia, Northern Mariana Islands, Papua New Guinea, Russia, São Tomé & Príncipe, Senegal, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Togo, Tonga, Tunisia, United States (5 of 62 states), United States Armed Forces Europe, Micronesia, Venezuela, Yemen, Zimbabwe